Introduction

By using ShopMe First, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Order Policy

• All orders are subject to availability
• We reserve the right to cancel any order in case of issues such as stock unavailability or pricing errors

2. Pricing Policy

• Prices are listed in PKR
• Prices may change without prior notice

3. Operational Hours

Our support and processing hours are:
09:00 AM – 05:00 PM (Monday to Saturday)
Orders placed outside these hours will be processed on the next working day.

4. Shipping Policy

• Delivery time: 2–5 working days across Pakistan
• Delays may occur due to weather, courier issues, or public holidays
• Shipping updates are shared via email

5. Return Policy

• Returns are accepted only for damaged or incorrect items
• Requests must be made within 48 hours of delivery
• Product must be unused and in original packaging

6. Refund Policy

• Refunds are processed after product verification
• Refund method depends on payment type (COD or bank transfer)
• Processing time may take 5–10 working days

7. User Responsibility

Customers are responsible for providing accurate shipping details. Incorrect information may result in delays or failed delivery.

8. Changes to Terms

ShopMe First reserves the right to update these terms at any time without prior notice.

Contact

For any queries regarding terms, contact us via our official support email.